FAQs

How long do orders take to be delivered?

Express dispatch.

All goods are sent and tracked with NZ Post.

Followed by an email to the customer with tracking details.

99.9% of shipments arrive on time, we have no control over unforeseen circumstances out of our control once the product has left our premises. Please contact us if you have any questions about the tracking of your item.

What do I do if a faulty item is received?

We will ensure that our obligations under the Commerce Commission NZ Fair Trading Act 2013 are met. If a product develops a fault within its warranty period, we will arrange to have it repaired or replaced.  The cost of returning the faulty item to us is to be paid by the customer.

All products are thoroughly inspected and or tested before dispatch.

Please contact us with the email address on your invoice or use the contact us page and tell us the details of the fault prior to returning the item.

 When something is wrong with the order received?

If you receive the wrong item or something is missing from your order, Please contact us with the email address on your invoice and we will do our very best to rectify the problem.

I have emailed your company but have not had a reply, why?

We endeavor to answer all emails within 24 hours on a business day. If we have not replied it may be because your email was sent from a mobile phone and has not reached our server. Gmail and Hotmail accounts are known to be particularly unreliable in delivering to some email accounts.

 After emailing us please check your spam/junk mail folders.