Warranty & Returns Policy
1. Consumer Rights & Statutory Guarantees
We comply fully with the Fair-Trading Act 1986 and the Consumer Guarantees Act 1993. Nothing in this policy limits or reduces your statutory rights under New Zealand law.
2. Change of Mind & Exchanges
Please choose carefully and ensure that products are compatible with your vehicle or requirements before purchasing.
- No Automatic Refunds: We do not offer refunds simply because you changed your mind or selected the wrong item.
- Exchanges: If you purchase the wrong item, we will happily exchange it for the correct product, provided it is returned in brand-new, unused condition.
- Store Credit: In select circumstances, returns for change of mind may be accepted at our discretion. Approved returns will be issued as a store credit/voucher for the purchase price.
3. Warranty Coverage
All products come with a 1-year limited warranty covering defects under normal, intended use.
- Faulty Items: If a product develops a fault within the 1-year warranty period, we will repair or replace it in accordance with your rights under NZ law. If the fault constitutes a major failure under the Consumer Guarantees Act, you are entitled to a remedy of your choice (repair, replacement, or refund).
- Return Shipping: Customers are responsible for shipping costs when returning items for inspection. If the product is found to be faulty under warranty, standard freight costs may be reimbursed.
- Voiding Warranty: The warranty is strictly void if the product has been modified, tampered with, altered, misused, or installed incorrectly, causing damage.
4. Limitation of Liability
- Installation & Misuse: We accept no liability or responsibility for any damage caused to your vehicle, the product, or accessories resulting from improper installation, modification, or misuse.
- Third-Party Repair Costs: We are not liable for any third-party fees, labour charges, or costs incurred by automotive repairers associated with the installation, diagnosis, or use of our products.